Integrated Operations Lead

Job Title: Integrated Operations Lead

Job Location: West Point, PA 19486

Onsite Requirements:

• Recruiting and Account Management Experience
• Strong Written and Verbal Communication Skills
• Customer Service Experience

Job Description:

RESPONSIBILITIES:

Customer relationships

• Maintain regular contact with clients/employees to ensure satisfaction surrounding existing program performance and workforce output
• Collect and disseminate client feedback through appropriate Kelly FSP leadership channels to service client needs
• Provide customer consultation and problem-solving recommendations with a focus on innovation and continuous improvement
• Bring a holistic approach to all the solutions deployed to the customer at any given site or geography in your area of responsibility
• Collaborate with all Kelly FSP stakeholders to deliver a scalable, efficient, and sustainable service delivery operations platform for this large client
• Work closely with recruiting team to ensure we are meeting and exceeding expectations for the service delivery, compliance, continuous improvement and quality standards required by the client
• Achieve and exceed program goals across each product/solution

Personnel management

• Maintain regular contact with employees to ensure the following:
• Ensure client and candidate satisfaction
• Program processes are understood
• Training needs are recognized and addressed
• Professional development plans/opportunities are defined and guided
• Conduct formalized semi-annual and annual performance evaluations
• Confer with appropriate Program Managers/Director of Operations to coordinate raises and bonuses
• Ensure industrial compliance of client needs through contractor training

Business Development

• Develop and maintain high-level relationships with customers & talent supply chain
• Decision Tree Consultation & Collaboration with all internal and external stakeholders
• Participate in or lead client sales cycle initiation calls or meetings to support business development activities that ultimately grow Kelly revenue and GP at the client
• Conduct or support Governance reporting and QBR meetings through direct presentation or other media as requested and to a high standard
• Deliver and support presentations to senior-level customer contacts as needed
• Ability to contribute to creation and execution of the strategic plan for the account

QUALIFICATIONS:

• Bachelor's degree preferred with 3-5 years staffing management and account management experience
• Skill to be able to strongly influence the customer and to help capture renegade spend
• Staffing services or talent management background in a leadership capacity preferred
• Experience with management/development of strategic solutions, technology savvy and process orientation needed
• Entrepreneurial spirit and drive coupled with a strong understanding of operations and how it ties into business development and customer service is critical
• Strong goal orientation with a strong commitment to quality and ethical behavior as well as a proven track record in business development and growing operations
• Working knowledge of device or drug development process preferred
• Must be detail oriented, technologically savvy, highly independent, and capable of working in a flexible environment
• Excellent oral and written communication skills
• Willingness to travel up to 25% between local sites if needed

• **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**